Below is an example of a URL with the pre-filled message “Hello, how can I create an account? Thanks”:īy clicking on the link, the user can start a conversation using the pre-filled message, which will give important information to the sales or service team about their intentions and make communication more effective.Ģ) Adding the pre-filled message with Google Tag Manager: It is a method that requires a certain level of technical expertise, but it allows a more accurate conversation tracking. The text contained in the URL must be encoded in ASCII characters, using % 20 instead of spaces. Don’t include any zeroes, brackets, or hyphens when adding the number in international format.Įxample: if your number is +39 34567879 the WhatsApp link will be Īt this point, just one click will be enough to immediately start chatting, even if the telephone number was not previously saved in the customer’s phonebook.Ĭlick on this link if you want to know all the questions and answers about WhatsApp BusinessĪs we have seen, creating a link that redirects to the WhatsApp chat is not at all complicated, the problem is that it is not easy to monitor exactly from where these conversations are generated.įor example, if we wanted to know from which product page a potential customer is contacting us, it will be necessary to add a pre-filled message, in order to have the elements on which to base the conversation beforehand.ġ) Adding the pre-filled message in the WhatsApp link: it is a quick and easy method, just use the text parameter within the WhatsApp URL, and enter the text you want as a pre-filled message. where refers to the full business telephone number and in its international format. So that your potential customers can be redirected to the WhatsApp chat, and start a conversation with you.
It’s a click-to-chat to be inserted on your website or within posts on Facebook, Instagram or other social media pages that are used by the brand.
Your company will have to make sure that your target audience can contact you hassle-free, via WhatsApp: this is why it will be necessary to create a link that redirects to the chat with your company. Many users simply need information or assistance about the products or services that brands offer. With the expansion of the famous instant messaging app, there is an increasing need to be able to communicate quickly with companies through it.
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